Attendance & Rostering Policy
Policy Number: KB-POL-ATT-001 | Version: 2.1 | Effective: 1 December 2024
1. Trading Hours & Shift Patterns
| Day | Hours | Minimum Staff |
|---|
| Monday – Friday | 8:30 AM – 5:30 PM | 2 (1 tech + 1 front counter) |
| Saturday | 9:00 AM – 3:00 PM | 1 (technician) |
| Sunday & Public Holidays | Closed | — |
2. Lateness & Absence
| Issue | Action Required |
|---|
| Running late (< 30 min) | Call the store ASAP — speak to a manager |
| Running late (> 30 min) | Call + follow up with written explanation to Ben |
| Unplanned absence | Call before shift start; medical certificate required for 2+ days |
| No call, no show | Considered unauthorised absence — may result in termination |
3. Breaks
- Morning tea break: 10 minutes (paid) — taken around 10:30 AM
- Lunch break: 30 minutes (unpaid) for shifts of 5+ hours
- Afternoon break: 10 minutes (paid) — taken around 3:00 PM
- Stagger breaks so the shop is never left unattended
4. Overtime
- Overtime must be pre-approved by Ben Wallace
- First 2 hours: 150% of base rate; thereafter: 200%
- Saturday rates: 150% all day; Sunday/PH: 200%
5. Shift Swaps
- Shift swaps must be arranged between employees and approved by a manager
- Both employees must confirm the swap in writing
- Swapping staff must have equivalent skills for the role
