Standard Operating Procedures
Step-by-step guides for common tasks. Follow these procedures to ensure consistency and quality.
Repair Intake Workflow
Complete process for receiving a customer device, creating a record, performing initial assessment, and providing a quote.
Diagnostic Process
Standardised diagnostic checklist for laptops, desktops, and MacBooks. Covers hardware testing, software diagnostics, and reporting.
Data Backup & Recovery
How to safely back up customer data before repair, perform data recovery from failed drives, and restore data after repair.
Parts Receiving & Stocking
Procedure for receiving deliveries, checking against purchase orders, entering into StockMate, and shelving parts.
Virus & Malware Removal
Step-by-step guide for identifying, removing, and preventing malware infections. Includes tool list and post-cleanup verification.
Windows Reinstallation
Standard procedure for clean Windows installation, driver setup, activation, and post-install quality checks.
Device Encryption & Security
How to verify and enable BitLocker/FileVault encryption, set up BIOS/UEFI passwords, and configure secure boot.
End-of-Day Closing
Complete checklist for closing the store: register reconciliation, locking up, alarm system, and daily report.