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Company Policies

Official policies for all KangaByte employees. Read, understand, and comply with all applicable policies.

Notice: All employees are required to review updated policies at least once per quarter. Last review date: 1 April 2025.

Workplace Health & Safety

Comprehensive guide to workplace safety, including ESD procedures, lifting guidelines, chemical handling, and emergency response protocols.

Rev. 4.2 — 1 Mar 2025Current

IT Security & Data Privacy

Policies covering customer data handling, password requirements, acceptable use of company systems, and data breach response procedures.

Rev. 3.1 — 15 Feb 2025Current

Customer Service Standards

Expected standards for customer interaction, complaint handling, repair communication, and service quality benchmarks.

Rev. 2.8 — 10 Jan 2025Current

Financial & Cash Handling

Procedures for point-of-sale operations, cash register reconciliation, refunds, warranties, and end-of-day banking.

Rev. 3.0 — 20 Dec 2024Current

Human Resources

Employment conditions, leave entitlements, code of conduct, anti-discrimination, grievance procedures, and performance management.

Rev. 5.0 — 1 Jan 2025Current

Inventory & Parts Management

Stock control procedures, parts ordering, supplier management, warranty claims, and disposal of faulty components.

Rev. 2.4 — 15 Nov 2024Current

Attendance & Rostering

Work hours, shift patterns, clock-in/out procedures, overtime rules, break entitlements, and schedule changes.

Rev. 2.1 — 1 Dec 2024Current

Vehicle & Delivery Policy

Company vehicle use, delivery driver requirements, client pickup/drop-off procedures, and accident reporting.

Rev. 1.6 — 1 Sep 2024Current

Environmental & Waste

E-waste disposal guidelines, recycling procedures, responsible handling of batteries and hazardous materials.

Rev. 1.3 — 1 Aug 2024Current