Human Resources Policy
Policy Number: KB-POL-HR-001 | Version: 5.0 | Effective: 1 January 2025
1. Employment Framework
KangaByte Computer Repair operates under the Retail Award 2020 (MA000004) and the National Employment Standards (NES) under the Fair Work Act 2009.
2. Code of Conduct
- Act with honesty and integrity in all dealings
- Treat customers, colleagues, and suppliers with respect and dignity
- Maintain a professional appearance — closed-toe shoes required in workshop
- Arrive on time for scheduled shifts
- Keep confidential information secure
- Report any conflicts of interest to management
3. Anti-Discrimination & Harassment
ZERO TOLERANCE: KangaByte has a zero-tolerance policy for discrimination, harassment, bullying, or victimisation of any kind. Report any incidents to Ben Wallace or Diane Kowalski.
4. Leave Entitlements
| Leave Type | Entitlement | Pay Rate | Notice Required |
|---|---|---|---|
| Annual Leave | 4 weeks per year (accrued) | Base rate | 2 weeks preferred |
| Personal/Carer's Leave | 10 days per year (accrued) | Base rate | ASAP (medical cert if 2+ days) |
| Compassionate Leave | 2 days per occasion | Base rate | ASAP |
| Long Service Leave | Per Victorian LSL Act | Base rate | 1 month |
5. Performance Management
Performance issues are addressed through a progressive framework: informal conversation → first formal warning → second formal warning → termination (as a last resort). Performance reviews are conducted every 6 months.
6. Training & Development
- Induction training: All new staff receive 2-week supervised training
- Technical certifications: Company may sponsor CompTIA A+, Microsoft, Apple certifications
- First Aid certification: Offered to all staff
7. Grievance Procedure
- Discuss with your direct supervisor
- If unresolved, submit a written grievance to Ben Wallace
- Management will respond within 5 working days
- If still unresolved, external mediation through Fair Work
8. Resignation & Exit
- Minimum notice: 1 week (probation), 4 weeks (after probation)
- Return all company property (keys, uniforms, equipment)
- Final pay within 7 days of last day